This privacy policy sets out how Impala Hire uses and protects any information that you give Impala Hire when you use this website. Impala Hire is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Impala Hire may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 October 2004 and was last amended during October 2010.

What we collect

We may collect the following information:
Your name and Company Name.
Contact information including email address.
Demographic information such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.
Financial details for payment purposes via telephone call. No financial details are collected or stored by means of online forms.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To process an order/booking.
For Internal record keeping.
To enable services on this website, e.g. Equipment Hire.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise our website according to your interests.

Controlling your personal information

We are committed to ensuring that your information is secure. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee (£10.00) will be payable. If you would like a copy of the information held on you please contact us via email or via normal post.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Our Postal address is PO Box 181, Warrington, Cheshire, WA3 9AG.
Our email address is info @impalahire.co.uk. (remove space)
Our Office Hours are 9am to 5:30pm Monday to Friday .

Payments

Payments for services or products can be made by credit card, debit card, cheque, cash or electronic payment (BACS).
We do not store or keep any credit card or debit card details (or any other financial details) once a transaction has been completed. All financial details are deleted/destroyed.

Delivery Policy

Delivery dates and times will be agreed on at the time of booking Hire Equipment.
Delivery and collection or Hired Equipment is usually free, unless stated otherwise as per Terms and conditions.
When applicable, a delivery fee will be agreed on when arranging the hire contract.
At present we only cover the North West of England. A Delivery fee will apply for areas outside the North West.

Refunds and Returns

Deposits are refunded in full in accordance to our Terms and Conditions. i.e. When Equipment is not lost or damaged.
A full refund will also be given should Hired Equipment fail during a Hire contract or if Impala Hire is unable to replace the faulty or damaged Hired equipment before the commencement of a presentation.
Should a booking change once a transaction is completed, we will offer a full refund and agree on a new transaction for the correct amount.
Bookings cancelled at short notice may incur a cancellation fee as per our Terms and Conditions.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. W e only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to enable you to visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

© 2004 -2010 Copyright. Impala (UK) Ltd. All right Reserved.